Privacy and Cookie Policy

Privacy and Cookie Policy


Tunbridge Wells Earwax Clinic
Richard Hammond Hearing Care
Independent Hearing Aid Audiologist
01892 322088  |  email: hammondhearing@gmail.com


At Tunbridge Wells Earwax Clinic, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information that is received and collected by Tunbridge Wells Earwax Clinic and how it is used.


What information do we collect?

We collect information from you when you contact our site by email or telephone. When booking an appointment you will be asked your name and telephone number and /or email . We will also ask you to fill in a small medical consent form.

What do we use your information for?

We use your name for the booking of your appointment and either your telephone number or email so that we can contact you if we need to rearrange the booking or to confirm the appointment if requested by you. The consent form is for our information only, to verify that it is safe to proceed with the Microsuction procedure.


How is the information stored?

Names, telephone numbers and email addresses are stored electronically, and the Medical consent forms are held in paper form in a locked cabinet.


Security of Data

We are committed to ensuring that this information is secure and only accessible to Tunbridge Wells Earwax Clinic staff. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and Managerial procedures to safeguard the information we collect.


How long will Tunbridge Wells Earwax Clinic hold my information?

Your data will be stored for as long as it is necessary for admin purposes unless applicable law requires us to delete it before or store it for a longer period of time.


Who are we sharing the data with?

We will not sell, distribute or lease your personal information to third parties unless we have your permission, which will be sought in each instance or as required by law to do so.


How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any in-formation about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Altering your personal information

If you wish to modify or delete your personal information , please contact us using the information below:

Tel 01892 322088 or email: hammondhearing@gmail.com

Or write to Tunbridge Wells Earwax Clinic:

5 Upper Grosvenor Road
Tunbridge Wells
Kent
TN1 2DU 

You may request details of personal information that we hold on you. If you would like a copy of the information held then please contact us using the information above.


Richard Hammond RHAD Independent Hearing Aid Audiologist registered with HPC and BSHHA

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